Q: How to shop?
A: Here’s our Step By Step Shopping Guide : How To Order
Q: Do I need to register to shop?
A: Registering with us helps speed up the ordering process for you, as we would already have your billing and shipping details. It also allows you to keep track of your current and past order, payment status & tracking number. However, you may still checkout as a guest. Do note that you’re unable to find your tracking number and order details at our store without registering as a member with us. You can still find the above information in your mailbox though.
Q: How do I create an account?
A: Click here to register by filling in your details and following the instructions.
Q: I forgot my password or my password does not work?
A: Click ‘Forget Password’ and key in your email to reset your password
Q: What are newsletters and why should I subscribe to it?
A: Newsletters are usually used to keep you up to date with exclusive deals and product highlights. VIP discount as well.
Q: URGENT! Can I receive my order tomorrow or specific date if I place the order today?
A: You will receive your orders within 2-4 Working Days. Specific date please Remark note when checkout.
Q: How do I apply my store credit/coupon code?
A: On the ‘Checkout’ page, you will see the 'voucher code' column. Just type the code into the column and click 'Add'. The total amount will automatically be deducted and you can proceed with payment.
Q: I couldn’t make payment for the item that I added into my cart previously. What should I do?
A: Items added to your cart will only be reserved to you within a certain time frame. The item will be sold to the next person in line if payment is not made within the time frame.
Q: How do I make payments?
A: All transactions are made in USD via Paypal, Follow the instructions on our How To Order page. For overseas buyers, the currency shown on the website is an approximate value depending on the exchange rate. All orders will be paid in USD.
Q: Do you offer direct bank transfers / atm transfer / meet up / cash on delivery (COD)?
A: We do not offer these services at the moment.
Q: What are the payment methods available?
A: Paypal / Visa / Master
Q: The amount that I paid is different with the amount showed on the website?
A: All transactions are made in USD. The currency shown on the website is an approximate amount for easy browsing only. The conversion rate is depends on the bank of your credit card used or paypal.