Q: What’s the shipping cost?
A: All shipping charges will be calculated automatically when you check out based on your total order amount & your shipping country. Below are the rates for your reference in USD :
- Processing take 1-2 working days
Q: Do you offer free shipping?
A: Yes. You may refer to the table above for orders that are eligible for free shipping.
Q: Which country do you ship to?
A: We ship worldwide! You will find your shipping charges based on your shipping country at the check out page. Visit HERE for more details.
Q : Can I get a refund on import duties?
A : Any import duties and taxes are charged once the parcel has reached the destination country and these charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges as customs policies vary from country to country. If you have any questions related to customs charges you are advised to contact your local customs office.
Q : Which courier company do you use?
A : We use various courier companies to ensure all parcels arrive on time. Tracking numbers will be provided when we process your order together with a tracking link. Customers are not allowed to pick which courier company to be used.
Q: When will I receive my parcel?
International (6-7 working days) :
*This may be extended during peak periods. We will contact you if there is a delay in the processing of your order.
Q : Where can I find my tracking number?
A : You may find your tracking number in your mailbox. Do check out your spam box or “Promotion” folder for gmail accounts.
Q : Where can I track my parcel?
A : We will provide tracking number and "tracking URL" in your mailbox once items send.
Q : How do I add/change the items in my order or my shipping details after order is placed?
A: Please note that no changes can be made to the order nor delivery address after the order has been placed.
Q: Do you accept returns & how?
We provide Easy Returns with no processing fee charged. Return postage is the buyer's responsibility.
Q: I found a defect on my item but I've already washed it. What should I do?
A: We're unable to accept your return as it had been washed. Please check your item upon receipt.
Q : I would like to request a refund in cash (in any condition).
A : We apologize that we are unable to provide any refunds in cash.
Q : Can I return using other courier services?
A: Yes. you can.